1st Northen Bank

Loan Survey

Thank you for choosing First Northern to guide you through the loan process. To help us improve our customer service, please complete this short survey. We appreciate your time and greatly value your feedback and suggestions.

By submitting the completed survey, you will be entered into a monthly drawing for a $50.00 gas card, conducted at the end of each  month. Thank you for helping us to serve you better!

1. Why did you select First Northern Bank & Trust for your loan? Please check boxes that may apply.
2. In searching for a loan, did you visit our website at 1stnorthernbank.com?
3. If our employee was to follow-up with information after your initial visit, did he/she do so to your satisfaction?
4. How satisfied were you with the amount of time it took to process your loan request on a scale of 1-5
1 = Very Dissatisfied
5 = Very Satisfied
5. Are you interested in receiving statements, alerts and product specials electronically?
6. Would you choose us again or refer First Northern Bank & Trust Co. to a friend, family member, or a business associate?
7. Overall, how satisfied were you with the service that you received? 1 = Very Dissatisfied 5 = Very Satisfied
8. Were your phone calls returned in a timely manner?
1 = Never
5 = Always
9. Do you like the option of applying for a loan online or do you prefer to apply in person?
10. Which additional products or services, if any, did our customer service representative offer you and which have you selected/chose? Please check all boxes that may apply.

 

No purchase necessary.